Mission Statement for SANTANDER

To keep a constant focus on improving the Customers outcome created by our business. We do this in a lively environment, accepting that the needs of all our stakeholders (Customers, dealer and manufacturer partners, staff, shareholder and regulators) will continue to change over time. Everything rests on our Values, making sure that our approach is always Simple, Personal and Fair. Our resultant Behaviour will be that we seek to Bring Passion, Talk Straight, Speak-up, Give Support, Show Respect, Truly Listen, Actively Collaborate, Keep Promises and Embrace Change.